Terms and Conditions
If you cancel your order within the 14 day cancellation period, we will refund all payments received from you, including the costs of standard delivery. We may make a deduction from the refund for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the refund without any undue delay and not later than 14 days after we receive back from you any goods supplied or 14 days after you provide evidence that you have returned the goods to us, if earlier. You will have to bear the direct cost of returning items to us.
We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
We will not charge any cancellation fee for a cancellation made within the cancellation period. A fee of £4.95 may be levied for cancellations which we accept outside of the cancellation period. Return of goods made outside this time may not be accepted by us and may be returned at your expense.
We may hold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back whichever is the earliest.
You must return the goods no later than 14 days after you inform us of the cancellation. You are advised to retain proof of postage (from the post office) or a receipt (from the courier). Please complete the returns form provided on the back of your invoice and include this in your parcel. If you do not have your invoice, please complete your details clearly on a piece of paper and include this in the parcel.
Send your returns to:
Alternatively for larger items, please call the customer services careline and we will arrange collection for you.
LARGE DOMESTIC APPLIANCES
PETROL POWERED LAWNMOWERS
ADULT XTRA RETURNS
Please take care when trying on lingerie as it can only be returned with all tags and labels intact. If they are removed, we cannot accept the returned item(s).
Adult toys can be returned if all original packaging is intact. If your adult toy is defective, please thoroughly clean and wrap securely in a plastic bag.
All returned products are tested and will be sent back to you if they are working.
OTHER NON-RETURNABLE GOODS
In the case of damaged or faulty goods, please contact us with full details and we will arrange collection. Please ensure you complete a return form and obtain and keep a receipt from the courier so we can credit your account if your parcel goes astray. If you have already paid for the item you are returning we will refund you, or if you wish, replace the item. At our discretion we may accept a return outside of this period but reserve the right to cover the cost of processing by levying a £4.95 charge.
This returns policy does not affect your statutory rights.
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