Welcome to the Studio Help Section
Terms and Conditions
These terms and conditions and the terms and conditions in the latest catalogue set out the basis on which you can use our
website and place orders for items. By ordering goods from Studio you are deemed to have understood and accepted these
terms which include an obligation to pay. The supplier of the goods featured on this website is Studio a trading name
of Express Gifts Limited (“we”, “us”). Registered office 2 Gregory Street, Hyde, Cheshire, SK14 4TH (do not post to this address).
When you submit an order to us on our website you will receive an email acknowledging your order and giving you estimated timescales for delivery. This email does not constitute acceptance of the order by us. Your order is accepted and a contract is formed between you and us when we dispatch the goods you have ordered and not before. Until the goods are dispatched the order may not be accepted by Studio. An Order Dispatched email will be sent to you when your items have been dispatched. If your order is dispatched in more than one parcel, you may receive separate Order Dispatched emails for each parcel, and each Order Dispatched email and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Order Dispatched email. Any goods supplied will conform to the contract.
If you have cause to make a complaint or cancellation about any of our products or services, please contact us, or put all the relevant details in an e-mail to firstname.lastname@example.org, or telephone our Careline 0371 200 0378. We undertake to deal with any complaints speedily and sympathetically.
If your complaint relates to our consumer credit activities or general insurance activities, and you cannot settle your complaint with us, you may also be entitled to refer it to the Financial Ombudsman Service.
Please contact us if you require a copy of our complaints handling procedures relating to Consumer Credit Act complaints and general insurance complaints.
Sizes & Weights
All sizes and weights quoted in the catalogue are approximate. Any variations will be minor.