- Governing Law
- Cancellation Rights
- Customer Satisfaction
- Data Protection
- About our insurance services
- About Purchase Protection
About Payment Protection Plus
Property (PPP & P)
About our Product Replacement or Breakdown Plan
- About our Product Replacement or Breakdown Plan version 09-10-2014
- About our Product Replacement or Breakdown Plan version 16-09-2014
- About our Product Replacement or Breakdown Plan version 11-08-2014
- About our Product Replacement or Breakdown Plan version 02-06-2014
- About our Product Replacement or Breakdown Plan version 12-08-2013
- About our Product Replacement or Breakdown Plan version 12-06-2013
- About our Product Replacement or Breakdown Plan version 13-08-2012
- About our Credit Agreement
- About our Cash Account
- Digital / Photo Personalisation
- Waste Electrical & Electronic Equipment (WEEE) and the Battery Directive
- About Prizewise
- Prize Draw
- Clearance Discount Club
Welcome to the Studio Help Section
Terms and Conditions
These terms and conditions and the terms and conditions in the latest catalogue set out the basis on which you can use our
website and place orders for items. By ordering goods from Studio you are deemed to have understood and accepted these
terms which include an obligation to pay. The supplier of the goods featured on this website is Studio a trading name
of Express Gifts Limited (“we”, “us”). Registered office 2 Gregory Street, Hyde, Cheshire, SK14 4TH (do not post to this address).
When you submit an order to us on our website you will receive an email acknowledging your order and giving you estimated timescales for delivery. This email does not constitute acceptance of the order by us. Your order is accepted and a contract is formed between you and us when we dispatch the goods you have ordered and not before. Until the goods are dispatched the order may not be accepted by Studio. An Order Dispatched email will be sent to you when your items have been dispatched. If your order is dispatched in more than one parcel, you may receive separate Order Dispatched emails for each parcel, and each Order Dispatched email and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Order Dispatched email. Any goods supplied will conform to the contract.
Privacy, Cookies & Tracking Policy
(ii) We may also use the information we hold to notify you occasionally about important changes to the web site, new Express Gifts Limited services and special offers. We may invite you to take part in market research. If you would rather not receive these notifications or invitations, please contact us or send an e-mail to email@example.com.
(iii) When you enter a competition or prize draw, we will ask for your name, address and e-mail address so that we can administer the competition and notify the winners. We may also ask for further information for marketing purposes. You do not have to provide this information in order to enter the competition or prize draw.
(iv) Other carefully selected companies may also make further offers to you. If you do not wish to receive these offers, please contact us.
(v) You have the right to ask for a copy of the information we hold on you and to have any inaccuracies corrected.
(vi) We reserve the right to store shopping pattern data in order to provide a better service for our customers. We may occasionally use some of the information we hold for the purposes of testing our internal systems. Such testing is only carried out where necessary, and your information will be treated with the utmost care and respect.
(viii) SMS text messages: you may have received a text message from Studio because you have expressed an interest in, or requested a catalogue from Studio. We will not send unsolicited marketing text messages to you.
Studio is a trading name of Express Gifts Ltd which is authorised and regulated by the Financial Conduct Authority for consumer credit and general insurance.
Registered in England. No: 718151.
Registered Office: 2 Gregory Street, Hyde, Cheshire SK14 4TH
VAT No.: 125688644
Express Gifts Ltd is entered on the Financial Services Register No: 311908.
Our customer service number is 0371 200 0378.
Please use the contact us link to contact us securely or send an e-mail to firstname.lastname@example.org.
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What are cookies, tracking beacons and pixels?
When you visit pages on our website, your web browser will store small files on your computer, smart phone device, etc. known as cookies. These are used to store information about your visit to the site.
Our website also uses tracking beacons / pixels. These are very small parts of the web page which work with cookies to send information to our business affiliates and analytical partners.
First party cookies - created and used by our website only.
Third party cookies - created and used by our business affiliates and analytical partners from within our site.
Session cookies – only last during your visit our site. They are deleted when your browser is closed. An example is for maintaining shopping basket content during your visit.
Permanent cookies – stored on your device after your visit. They are deleted when you delete cookies, or after their "expiry" date, which may vary from a few days to months depending on the usefulness of their information. An example we have is retrieving your shopping basket from a recent site visit.
"Flash® cookies" – used to store similar information, but are not affected by the cookie settings on your web browser.
What cookies and information is used, and by whom?
Please note – neither Studio nor our third parties will ever store or send any personally identifiable or sensitive information using cookies or tracking. You cannot be identified purely from this information.
|First party or third party||Cookie details|
|24studio||Server session; shopping basket from previous visit; referring journey source; offer order code; account menu selection; mobile / main site preference; internal site tracking, conversion etc.; 'remember me' account login details and menu choice; logged in status; page view status; Adult Site entry acknowledgement; recently viewed products;|
|Affiliate Window||Affiliate site ad tracking|
|Communicator Corp||Marketing email tracking|
|Coremetrics||Analytical data for site usage and performance|
|'Like' and 'Share' functionality|
|Analytical data for site usage and performance; ad campaign tracking;|
|MSN||Ad campaign tracking|
|Yahoo!||Ad campaign tracking|
|Visual Web Optimizer||Page content usage and conversion tracking|
|Criteo||Site usage for ad targeting and campaign tracking. May add a number of other third party tracking cookies from time to time.|
|Struq||Site usage for ad targeting and campaign tracking. May add a number of other third party tracking cookies from time to time.|
How do I control which cookies are used?
All web browsers have settings to control whether or not you accept cookies. Please see your browser's Help menu for details about these settings and how to delete cookies.
For more information about cookies and how to control which cookies you allow, visit www.allaboutcookies.org/ new window.
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