Welcome to the Studio Help Section

Terms and Conditions

Prices

(i) Prices quoted in the catalogue are those ruling at the time of printing, and, (where relevant), include VAT at the current rate. In the event of a change in VAT the price you pay may increase or decrease from the price quoted in the catalogue in line with the VAT change. However, you will always be told of the price change before committing to purchase provided that we are given reasonable notice of the change ourselves. In such circumstances, quoted discounts on certain products compared to previous prices may vary slightly as a result of the VAT change.

(ii) Where we show 'High Street Prices', we have matched our prices against a typical High Street store for the same product. The price for the High Street has been ratified by our supplier. For sale and special offer prices, the full prices shown for price comparison purposes are those set out in our Spring Preview leaflet which was issued on 12th November 2012, and 3rd December 2012, and the Webb Ivory online Spring Catalogue issued in December 2012.

(iii) Although we attempt to ensure all our online prices are shown accurately, errors may sometimes happen. If an error is discovered after placing your order, we will contact you as soon as possible. You will have the option of confirming your order at the corrected price or cancelling it. If we cannot contact you, we will cancel the order and inform you. If you cancel your order but have already made payment(s) against your invoice, those payments will be refunded in full.

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