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Terms and Conditions


Standard Delivery
With our standard delivery service (excluding personalised items), you should receive your goods within 3-7 days. Please allow 5-10 days for delivery of personalised items. Please note, some products will take longer than 7 days to be delivered, these instances are highlighted next to the relevant items on the catalogue page or the item details page on this site. This is subject to stock availability. Orders are delivered to the address of the account holder unless an alternative delivery address is specified. If you would like your goods to be sent to a different address please ensure that you complete the 'Delivery Address' section (including full postcode) on your orderform, provide the details to the operator if ordering by telephone or amend the relevant section when ordering via the Internet (please note this does not apply to a new customer's initial order).

For Washing Machines/Fridge Freezers, etc. Delivery will be arranged with you in advance. Old appliances must be safely disconnected prior to delivery.

Postage & Packaging
From January 2013, postage and packaging will be charged at a fixed rate of £4.99 per order within mainland UK; £5.99 to N. Ireland, the Scottish Offshore Islands and specified remote parts of the Scottish Mainland (please contact the Careline for details); £7.50 to the Isle of Man, Channel Islands and Isles of Scilly.

Direct Despatch
Items where you see the direct despatch logo will be despatched direct from the manufacturer to your home.

Heavy Goods
Items marked with a heavy goods symbol heavy goods symbol incur separate delivery charges. These are included in the "Price Each" shown in your basket. For information, please refer to your catalogue/leaflet or the item details page on this site. To arrange for safe delivery of your goods you will be asked to provide a daytime and evening (if different) contact telephone number when completing your order. Please note, we do not deliver Heavy Goods to the Channel Islands.

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