Welcome to the Studio Help Section
Terms and Conditions
i) With our standard delivery service (excluding personalised items), you should receive your goods within 3-7 days. Please allow 5-10 days for delivery of personalised items. Please note, some products will take longer than 7 days to be delivered, although these instances are highlighted next to the relevant items on the catalogue page or the item details page on this site. Orders are delivered to the address of the account holder unless an alternative delivery address is specified. If you would like your goods to be sent to a different address please ensure that you complete the 'Delivery Address' section (including full postcode) on your orderform, provide the details to the operator if ordering by telephone or amend the relevant section when ordering via the Internet (please note this does not apply to a new customer's initial order). From January 2013, postage and packaging will be charged at a fixed rate of £4.99 per order within mainland UK; £5.99 to N. Ireland, the Scottish Offshore Islands and specified remote parts of the Scottish Mainland (please contact the Careline for details); £7.50 to the Isle of Man, Channel Islands and Isles of Scilly.
(ii) Items marked with a heavy goods symbol
incur separate delivery charges. These are included in the "Price Each" shown in your basket. For information,
please refer to your catalogue/leaflet or the item details page on this site. To arrange for safe delivery of your goods you
will be asked to provide a daytime and evening (if different) contact telephone number when completing your order. Please
note, we do not deliver Heavy Goods to the Channel Islands.
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