Welcome to the Studio Help Section
Terms and Conditions
These terms and conditions and the terms and conditions in the latest catalogue set out the basis on which you can use our
website and place orders for items. By ordering goods from Studio you are deemed to have understood and accepted these
terms which include an obligation to pay. The supplier of the goods featured on this website is Studio a trading name
of Express Gifts Limited (“we”, “us”). Registered office 2 Gregory Street, Hyde, Cheshire, SK14 4TH (do not post to this address).
When you submit an order to us on our website you will receive an email acknowledging your order and giving you estimated timescales for delivery. This email does not constitute acceptance of the order by us. Your order is accepted and a contract is formed between you and us when we dispatch the goods you have ordered and not before. Until the goods are dispatched the order may not be accepted by Studio. An Order Dispatched email will be sent to you when your items have been dispatched. If your order is dispatched in more than one parcel, you may receive separate Order Dispatched emails for each parcel, and each Order Dispatched email and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Order Dispatched email. Any goods supplied will conform to the contract.
With our standard delivery service (excluding personalised items), you should receive your goods within 3-7 days. Please allow 5-10 days for delivery of personalised items. Please note, some products will take longer than 7 days to be delivered, these instances are highlighted next to the relevant items on the catalogue page or the item details page on this site. This is subject to stock availability. Orders are delivered to the address of the account holder unless an alternative delivery address is specified. If you would like your goods to be sent to a different address please ensure that you complete the 'Delivery Address' section (including full postcode) on your orderform, provide the details to the operator if ordering by telephone or amend the relevant section when ordering via the Internet (please note this does not apply to a new customer's initial order).
For Washing Machines/Fridge Freezers, etc. Delivery will be arranged with you in advance. Old appliances must be safely disconnected prior to delivery.
Postage & Packaging
From January 2013, postage and packaging will be charged at a fixed rate of £4.99 per order within mainland UK; £5.99 to N. Ireland, the Scottish Offshore Islands and specified remote parts of the Scottish Mainland (please contact the Careline for details); £7.50 to the Isle of Man, Channel Islands and Isles of Scilly.
Items where you see the logo will be despatched direct from the manufacturer to your home.
Items marked with a heavy goods symbol incur separate delivery charges. These are included in the "Price Each" shown in your basket. For information, please refer to your catalogue/leaflet or the item details page on this site. To arrange for safe delivery of your goods you will be asked to provide a daytime and evening (if different) contact telephone number when completing your order. Please note, we do not deliver Heavy Goods to the Channel Islands.