Welcome to the Studio Help Section
Terms and Conditions
(i) We will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register. The agencies will record details of the search whether or not credit is granted. We may use credit-scoring methods to assess your application and to verify your identity. Credit searches and other information which is provided to us and/or the credit reference agencies, about you and those with whom you are linked financially may be used by us and other companies if credit decisions are made about you or other members of your household. This information may also be used for debtor tracing, fraud prevention, and the prevention of money laundering as well as the management of your account.
(ii) Information held about you by the credit reference agencies may already be linked to records relating to people with whom you are linked financially. For the purposes of credit searching you may be treated as financially linked and you will be assessed with reference to any "associated" records.
(iii) If we enter a credit agreement with you we will also supply details of your agreement with us to the credit reference agencies, as well as ongoing details of your account and how you manage it. If you do not repay on time or in full we will tell the credit reference agencies who will record details of the debt. All this information will be seen by other organisations carrying out later credit searches.
(iv) You have the right of access to your personal records held by credit agencies. We will supply their names and addresses upon request to Financial Services Compliance Manager, Studio, Preston PR0 2BP. We and the credit reference agencies may also use the records for statistical analysis about credit, insurance and fraud.
(v) We may make periodic searches of credit reference agencies to manage your account with us, to take decisions regarding credit, including whether to make credit available or to continue or extend existing credit. These searches will not be available to other lenders for credit assessment purposes.
(vi) We may share your information with other organisations. We or they may contact you for marketing purposes by mail, telephone, e-mail or otherwise. If you do not wish to be contacted by other organisations for marketing purposes please write to Marketing Administration Dept., Studio, Preston PR0 2BP.
(vii) Inbound and outbound telephone calls may be recorded or monitored. This helps to ensure we provide you with
the highest level of service and maintain our quality standards.
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